FAQs & Policies

What if I can’t find an appointment time that works for me?

Please call or email us and we can see what we can work out. We know life is busy and we will try to be flexible, whenever possible. The best place to book is online, on this website, using the “Book Appointment” button at the top of each page. We will respond to emails and help find a time that works for both parties, but we require all clients to book online first so they can complete a simple payment profile and policy agreement forms. This process allows our in-person time to be all about your treatment!

Please do not text for appointments. It's great if you text to tell us you are running late for an appointment, but do include your name in any texts.

Do you send forms or reminders after I book an appointment?

You will receive an initial confirmation email when you request a session and a second email with a required Massage Therapy Intake Form if this is your initial appointment. You will also receive a reminder email and text 24-hours prior to your appointment. Also, please confirm that the booking day and time match what you put in your calendar. You are responsible for full payment for any sessions you do not show up for if you enter them wrong in your calendar or forget.

What is the parking situation there?

Easiest free parking in Ballard! There’s always plenty of space on the street or in the driveway, right in front of the house. The street is extremely quiet and safe.

Is gratuity expected?

Absolutely not. The kindest gesture you can do is to continue to rebook, recommend us to your friends and family, or write a review on Google Maps.

What should I expect at my first appointment?

Before you arrive, you will fill out the health history intake form emailed when you book. Todd will greet you at the front door and lead you to the treatment room to discuss your health history, clarify your goals for the treatment, and go over the plan for the session. You will be given instructions for how to get ready, then, after knocking, and ensuring that everything is comfortable for you (temperature, head rest, lighting), your only concern at this point is to relax and receive your massage. Additional details about your massage experience can be found here.

Is your space accessible?

There are 14 concrete steps with hand railings from the street to the front door of the home-based massage studio. From there, everything is on the main floor, including the massage studio, bathroom, and seating. If you use a wheel chair or have concerns about walking up steps, unfortunately, this business might not be the right match for you at this time.

What are the benefits of massage?

Massage therapy benefits both the body and the mind through some of the following ways:

  • Increases Relaxation

  • Alleviates stress and anxiety

  • Improves circulation

  • Aids recovery from injury or surgery

  • Reduces soreness and muscle tension

  • Increases flexibility and improve posture

  • Reduces symptoms of depression

  • Improves quality of sleep

  • Reduces migraine headache symptoms

Do you take insurance?

At this time, we do not take any insurance for services, so you will be expected to pay for your massage at the time of service. You can, however, request a “Super Bill” document from us following the service, and then present that to your insurance company. Many times a superbill is a way to at least get a partial refund for massage therapy. Check with your insurance company prior to treatment to better understand your insurance coverage and policies.

  • We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience and also means other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee.

    We also require a credit card number to be given to book appointments so that appropriate fees may be charged if a late cancellation does occur.

    We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, may have been exposed to COVID, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we need to close or cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

  • We request that you arrive as close to the start time of your appointment as possible, to allow time to answer intake questions and best determine your ideal treatment. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call, text, or email to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so, we will add time to your session or adjust the service charge accordingly.

  • Massage therapy, while generally considered safe for most individuals, does carry certain risks that clients should be aware of. These risks can vary depending on the type of massage technique used, the client's health status, and any underlying medical conditions. Clients with some chronic health issues should seek guidance from their healthcare provider to determine if massage therapy is safe and appropriate for them. It is your choice to receive this treatment and massage therapy is not a substitute for medical care, medical examination or diagnosis. We do not guarantee or imply specific results or success. Clear communication of your health history, current conditions or any other contraindications is key to providing you with the best and safest massage treatment.

  • Massage therapy is for relaxation and therapeutic purposes only. There is no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session.